SP Medical Supply

PROTOCOL FOR RESOLVING COMPLAINTS FROM MEDICARE BENEFICIARIES

 

 

The patient has the right to freely voice grievances and recommends changes in care or services without fear of reprisal or unreasonable interruption of services.  Service, equipment, and billing complaints will be communicated to management and upper management.  These complaints will be documented in the Medicare Beneficiaries Complaint Log, and completed forms will include the beneficiaries name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.

 

All complaints will be handled in a professional manner.  All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time, after the receipt of the complaint.  If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.