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Grievances/Complaints, Abuse & Neglect

Employees of SP MEDICAL SUPPLY, LLC must report the abuse or neglect of clients, where the employee knows or suspects that such abuse or neglect has occurred.  This includes children, dependent adults, elders, spousal or partner abuse.

In the event a company employee observes suspected abuse or physical neglect in his or her professional capacity, the company shall report it to the appropriate local agency or authorities (i.e., law enforcement, county welfare department).


Healthcare professionals are not liable for either civil damages or criminal prosecution as a result of making such a report unless it is proven they made a false report with malice.

The responsibility of SP MEDICAL SUPPLY, LLC ends with the reporting of the observation to the appropriate agency.

*Call 1-800-422-4453/ 1-888-963-7111/ 1-800-252-5400 if you suspect you or know someone who has been abused or neglected.

SP MEDICAL SUPPLY, LLC (6737 POSS RD # 204,SAN ANTONIO, TX 78238,210- 520-7496)


Abuse, Neglect and Exploitation Policy

Abuse: The negligent or willful infliction of injury, unreasonable confinement, intimidation, or cruel punishment with resulting physical or emotional harm or pain to an elderly or disabled person by the person's caretaker, family member, or another individual who has an ongoing relationship with the person. Sexual abuse of an elderly or disabled person, including involuntary or nonconsensual sexual conduct, constituted by any offense under Section 21.08, Penal Code (indecent exposure) or Chapter 22, Penal Code (assaultive offenses), committed by the persons caretaker, family member, or another individual who has an ongoing relationship with

the person is punishable by law.

Exploitation: The illegal or improper act or process of a caretaker, family member, or other individual using the resources of the elderly or disabled person for monetary or personal benefit, profit, or gain without the informed consent of the said person.

Neglect: The failure to provide goods or services, including medical services, which are necessary to avoid physical or emotional harm or pain.


Any suspected abuse; neglect or exploitation should be reported to:

Department of Disability and Aging Customer Service Representative

1100 W 49th Street Austin, TX 78756



*SP MEDICAL SUPPLY, LLC will report any offenses to the Department of Disability and Aging and/or Texas Department of Protective and Regulatory Services at 1-800-252-5400. I have received and understood a copy of SP MEDICAL SUPPLY, LLC's abuse, neglect, and exploitation policy.

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